Frequently Asked Questions

wHAT IF I AM NOT SATISFIED WITH THE QUALITY OF WORK?

​If you are not satisfied with the quality of work completed by one of our team members, we encourage you to take a picture of the completed work and send it to us at [email protected] along with a detailed explanation of what about the work is unsatisfactory. Our customer service team will work through the problem with you and find an appropriate solution. A quality assurance report will be conducted and your project may qualify for a full or partial refund. For immediate support, a customer service representative can be reached at 1-855-4-HELPIR.

hOW DO I KNOW WHEN MY HELPIR WILL ARRIVE?

Once your project is scheduled, your helpir will contact you via phone or email the day prior to your scheduled work to confirm. Your helpir will arrive within a 30 minute window of the scheduled time. If you need to reschedule your project you can contact us directly via phone or email or you can contact or customer service team here.

How do i cancel or change my project?

It is encouraged that any canceling of projects be done 24 hours prior to the time your project is scheduled to be completed. To cancel a project you must contact our customer service team at 1-855-4-HELPIR  or visit or customer service page here to submit your cancellation request.  If you wish to reschedule your project, just let us know and we will find a new date that works for you.

How does Helpir ensure safety and quality?

All of the Helpir team members undergo safety and construction educational training.  This process includes OSHA safety training as well as procedures and standards for quality of work. Our customer service team will follow up with you at the completion of your project to verify your satisfaction. If for any reason your are not satisfied with the work completed, please contact our customer service team here and provide us with reasons for your dissatisfaction so we can take the necessary steps.

How are payments handled?

At the completion of your project you have the option to pay via cash, check, credit card, debit card, or bank transfer. An invoice will be emailed to you as soon as your project is completed. All invoices are net 15 day payment terms.

Is Helpir insured?

​All professional services (services completed by our Helpir team) are insured up to $1M. Helpir will compensate both customers and other third parties up to $1,000,000 per occurrence for losses arising from:
     (i)  Property Damage as a direct result of negligence of a helpir during a project.
     (ii) Bodily injury sustained by a customer, helpir, or third party as a result of negligence of a helpir during a project.
Certificates of Insurance (COI) can be provided upon request. Click here to request a COI. Restrictions apply.

Can i receive a free quote

All Helpir quotes/estimates are free of charge.